Terms of Services
Terms of Services
1. Security
1.1 Aiming at data security, we have a modern system, entirely computerized, in which all information from the purchase process is encrypted, preventing it from being copied or read by third parties. The store has an SSL certificate (https), and all data is encrypted.
2. Secrecy
2.1 We are committed to the privacy of our consumers. Therefore, we do not disclose your registration data to third parties under any circumstances, except when necessary for the delivery, billing process or by court order.
3. Registration
3.1 The registration must be filled out with care and attention, as all billing, delivery and deadlines will depend on the correct information contained in this registration.
3.2 Don't forget to provide the full address and the correct zip code of the location where you want to receive your product. Registering in our store allows you to place your next orders more quickly and makes it easier to track your online purchases.
3.3 Our system automatically sends alert emails notifying you of any change in order processing. It is extremely important that, when registering, you provide a valid email address to receive these alerts.
If you have any questions when processing your registration, please contact us using the contact form https://www.saleples.com/contact-us
4. Payment Methods
4.1 We provide you with the best payment methods available on the market, through the Paypal platform – leaders in digital payments in the world – to give you all the necessary security and choice.
4.2 Payment made via Paypal:
4.2.1 After adding your products to the cart, you will be able to choose the desired payment method, and the chosen payment method will open in the last step of completing the order for you to fill in the necessary payment details.
4.2.2 You must provide the correct data, as requested by the chosen operator.
4.2.3 To further increase the security of our customers, orders paid by credit card undergo a registration data check; if there is a registration discrepancy, the order is immediately canceled.
5. Delivery Times
5.1 The delivery time is informed before finalizing the order and also in the order confirmation email. The delivery time for products varies according to the location requested for delivery, payment method chosen and availability of the product purchased. Orders are posted within business hours after payment has been confirmed.
5.2 It is important to remember that the delivery time is subject to possible delays due to external problems, such as: strike at the Post Office, weather changes, traffic at airports, highway conditions and tax requirements in some states.
5.3 All products are imported directly from other countries, which forward orders directly to the customer.
5.4 As they are imports, the products will pass through customs for customs inspection and will be subject to fees and taxes charged by the Federal Revenue Service of each country and the Post Office.
5.5 Any taxes and fees charged are the buyer's responsibility to pay. The product is only released and sent to its destination after payment confirmation.
5.6 If the buyer decides not to pay the fees and taxes, any amounts paid when making the purchase will not be refunded.
6. Product Exchanges and Returns
6.1 We offer our customers quality products, which are tested before being sent by our suppliers to our customers.
6.2 To maintain the credibility gained and always achieve consumer satisfaction, the store follows return rules.
6.3 In case of withdrawal, do not break the delivery packaging. You will have 7 (seven) calendar days to withdraw from the purchase from the date of receipt, as long as no product has been opened. Do not remove any seal or seal from the product during the warranty period – Removal will result in total loss of warranty and non-acceptance of returns. Shipping costs for returns in case of withdrawal within the period informed are the responsibility of the buyer.
6.4 Shipping costs for returns are the responsibility of the customer, except in cases of products sent other than those requested in the order. The return must be sent directly to our suppliers in China or the country from where the order was sent.
6.5 In case of withdrawal where the product has not yet been delivered, the refund will only be made after REFUSING delivery.
6.6 Faulty or Wrong Product:
6.6.1 Attention: All returns must be communicated through our service channel https://www.saleples.com/contact-us containing the following information:
1. Full name;
2. Order number;
3. Faulty product model or wrong product code;
4. Description of the fault;
5. Attached photo of the damaged or incorrect product
together with the packaging, showing the code that comes on the packaging (Complaints will not be accepted without photos of the product and packaging);
6. If necessary, additional information will be requested, such as videos and other photos demonstrating the problem;
6.7 Complaints regarding damage or incorrectly delivered products will not be accepted after 7 days of receipt;
6.8 If you detect upon delivery that the product or packaging has been damaged in transit, refuse delivery immediately and contact us through one of our service channels.
6.9 The exchange will only be made after receipt and analysis of the condition of the returned product(s). If any discrepancy is found, such as the absence of damage, signs of misuse or the absence of manual/accessories, the store is exempt from accepting the return and making the exchange, and may resend the product to you without prior consultation. Therefore, for your greatest safety, check upon delivery whether the product was damaged during transport.
6.10 Product defect
6.10.1 You will have up to 24 hours after delivery to register what happened. As soon as this is discovered, contact us immediately. After the stated deadline, we will not accept complaints of this nature.
6.10.2 In the event of a return where defects or malfunctions caused exclusively by shocks or misuse by the buyer are found, assistance will be provided at the sole expense and expense of the buyer, including all shipping and return costs for the product.
6.10.3 We want to maintain a close relationship with you and make your request as easy as possible. Therefore, all incidents involving returns must be reported using the contact form https://www.saleples.com/contact-us
6.10.4 Product returned without this communication, after the deadline or with missing items/accessories that accompany it, will not have its value refunded.
6.10.5 Shipping costs for returns are the responsibility of the customer, except in cases of products sent different from those requested in the order. The return must be sent directly to our suppliers in China or the country from where the order was sent.
7. Refund
7.1 If the product does not arrive within 90 days of posting, we guarantee a refund of the money after this period. If the order arrives after the 90-day period and the refund has already been made, a new charge is sent so that the order can be paid again.
7.1.1 In case of cancellation, refusal to deliver the package, incorrect address or no one is found at the location for delivery, the shipping cost will not be refunded, as the amount is paid to the carrier. Only the value of the product will be refunded in the cases mentioned and the refund will only be made after confirmation of the REFUSE to deliver the package or RETURN of the package.
7.2 All refunds will be made exclusively through the Paypal system.
7.2.1 If payment was made by credit card, the refund may be made within 60 days after payment. After this period, the refund can only be sent to the customer's Paypal account, where the amount will be available for the customer to transfer to their bank account or make new purchases.
7.2.2 If payment was made by bank slip, the refund will be sent to the customer's PayPal account, that is, the email registered at the time of purchase. The amount will be available for the customer to transfer to their bank account or make new purchases.
7.2.3 If payment was made by transfer, the refund will be sent to the customer's PayPal account, that is, the email registered at the time of purchase. The amount will be available for the customer to transfer to their bank account or make new purchases.
7.3 If the order has been taxed by customs and the buyer decides not to pay the tax, the Federal Revenue sends the product for scrap and destruction, and cases in which the buyer does not agree to pay the tax charged by customs will not be subject to refund. IRS.