Refund and Return Policy

1. Product Exchanges and Returns

1.1 We offer our customers quality products, which are tested before being shipped by our suppliers.

1.2 To maintain our credibility and ensure customer satisfaction, the store follows return policies.

1.3 In case of cancellation, do not tamper with the delivery packaging. You have 7 (seven) calendar days to cancel the purchase from the date of receipt, provided that no product has been opened. Do not remove any seal or seal from the product during the warranty period – removal will result in the complete loss of the warranty and the return will not be accepted. Return shipping costs for cancellations within the stated period are the responsibility of the buyer.

1.4 Return shipping costs are the responsibility of the customer, except in cases of products shipped that are different from those requested or products delivered damaged.

1.5 In case of cancellation and the product has not yet been delivered, the refund will only be issued after the customer REFUSES the delivery.

1.6 Damaged or Incorrect Product:

Attention: All returns must be communicated through our customer service channel https://www.saleples.com/br/index.php?route=information/contact containing the following information:

1. Full Name;

2. Order Number;

3. Model of the damaged product or incorrect product code;

4. Description of the damage;

5. Attached photo of the damaged or incorrect product, along with the packaging, highlighting the code provided on the packaging (Complaints without the requested product photos will not be accepted);

6. If necessary, additional information will be requested, such as videos and other photos demonstrating the problem;

1.6.1 Complaints regarding damaged or incorrect products will not be accepted after 7 days of receipt;

1.6.2 If you detect upon delivery that the product or packaging has been damaged during shipping, refuse delivery immediately and contact us through one of our customer service channels.

1.6.3 The exchange will only be completed after we have received and analyzed the condition of the returned product(s). If any discrepancy is found, such as no damage, signs of misuse, or missing manual/accessories, the store is exempt from accepting the return and making the exchange, and may resend the product to you without prior consultation. Therefore, for your greater security, please check upon delivery whether the product was damaged during shipping.

1.7 Product Defects

In the event of a return where defects or malfunctions are found to have been caused exclusively by shock or misuse by the buyer, assistance will be provided at the buyer's sole expense, including all shipping and return costs.

1.8 We want to maintain a close relationship with you and make your request as easy as possible. Therefore, all occurrences involving returns must be reported through the contact form https://www.saleples.com/br/index.php?route=information/contact

1.9 Products returned without this notification, after the deadline, or missing accompanying items/accessories will not be refunded.

2. Refund Policy

2.1 If the product does not arrive within 90 days of posting, we guarantee a refund after this period. As a guarantee, all orders are sent with a tracking code. Therefore, if the order arrives after the 90-day period and the refund has already been issued, a new invoice will be sent for payment again.

2.1.1 In the event of cancellation, refusal of delivery of the package, incorrect address, or no one being found at the delivery location, the shipping cost will not be refunded, as the amount is paid to the Post Office. Only the product value will be refunded in the aforementioned cases, and the refund will only be issued after confirmation of tracking, REFUSAL of delivery of the package, or RETURN of the package.

2.2 All refunds will be processed exclusively through the Mercado Pago or PagSeguro system.

2.2.1 If payment was made by credit card, the refund may be made within 60 days of payment. After this period, the refund can only be sent to the customer's Mercado Pago or PagSeguro account, where the amount will be available for the customer to transfer to their bank account or make new purchases.

2.2.2 If payment was made by bank slip, the refund will be sent to the customer's Mercado Pago or PagSeguro account, i.e., the email address registered at the time of purchase. The amount will be available for the customer to transfer to their bank account or make new purchases.

2.2.3 If payment was made by bank transfer, the refund will be sent to the customer's Mercado Pago or PagSeguro account, i.e., the email address registered at the time of purchase. The amount will then be available for the customer to transfer to their bank account or make new purchases.

2.3 If the order has been taxed by Brazilian customs and the buyer decides not to pay the tax, the Federal Revenue Service will send the product for disposal and destruction. Refunds will not be issued if the buyer refuses to pay the tax charged by the Federal Revenue Service or refuses delivery through the postal system.

2.4 If the order is not authorized to enter Brazil due to a pending CPF regularization with the Federal Revenue Service, refunds will not be issued.