Terms of Service

Terms of Service

1. Security

1.1 To ensure data security, we have a modern, fully computerized system in which all information during the purchase process is encrypted, preventing it from being copied or read by third parties. The store has an SSL certificate (https), and all data is encrypted.

2. Confidentiality

2.1 We are committed to the privacy of our customers. Therefore, we do not disclose your registration data to third parties under any circumstances, except when necessary for the delivery or billing process, or by court order.

3. Registration

3.1 The registration form must be completed carefully and attentively, as all billing, delivery, and deadlines depend on the correct information contained in this registration form.

3.2 Please remember to provide the full address and the correct zip code of the location where you wish to receive your product. Registering with our store allows you to place future orders more quickly and makes it easier to track your online purchases.

3.3 Our system automatically sends alert emails notifying you of any changes in order processing. It is extremely important that you provide a valid email address when registering to receive these alerts.

If you have any questions regarding your registration, please contact us using the contact form https://www.saleples.com/br/index.php?route=information/contact

4. Payment Methods

4.1 We offer the best payment methods available on the market, through Mercado Pago, PayPal, and PagSeguro—leaders in digital payments in Brazil—to provide you with all the necessary security and choice.

4.2 Payment Made through Mercado Pago or PagSeguro PayPal:

4.2.1 After adding your products to the cart, you can choose your desired payment method (bank slip, credit card, or PIX). The chosen payment method will open in the final step of the order checkout process, allowing you to fill in the necessary payment information.

4.2.2 You must provide accurate information, as requested by your chosen carrier.

4.2.3 To further enhance our customers' security, orders paid by credit card undergo a data verification process. If there are any discrepancies, the order will be immediately canceled.

5. Delivery Times

5.1 The delivery time is provided before the order is finalized and also in the order confirmation email. Delivery times vary depending on the requested delivery location, the payment method chosen, and the availability of the purchased product. Orders are shipped within 5 business days after payment confirmation.

5.2 It is important to remember that delivery times are subject to possible delays due to external factors such as postal strikes, weather changes, airport traffic, road conditions, and tax requirements in some states.

5.3 All products are imported directly from other countries, which ship orders directly to the customer or from warehouses located throughout Brazil.

5.4 Because these are imports, the products will pass through Brazilian customs for customs inspection and will be subject to duties and taxes levied by the Federal Revenue Service and the Postal Service.

5.5 Any duties and taxes charged are the buyer's responsibility. The product will only be released by customs and shipped to its destination after payment confirmation.

5.6 If the buyer chooses not to pay the duties and taxes or refuses delivery through the postal system, any amounts paid upon purchase will not be refunded.

6. Product Exchanges and Returns

6.1 We offer our customers quality products, which are tested before being shipped by our suppliers to our customers.

6.2 To maintain the credibility we have earned and ensure customer satisfaction, the store follows return policies.

6.3 In case of cancellation, do not tamper with the delivery packaging. You have 7 (seven) calendar days to cancel the purchase from the date of receipt, provided that no product has been opened. Do not remove any seals or seals from the product during the warranty period – removal will result in the complete loss of the warranty and the return will not be accepted. Return shipping costs for cancellations within the specified period are the responsibility of the buyer.

6.4 Return shipping costs are the responsibility of the customer, except in cases where products are shipped in a different way than those requested. Returns must be sent directly to our suppliers in China or the country from which the order was shipped.

6.5 In case of cancellation and the product has not yet been delivered, the refund will only be issued after the customer REFUSES the delivery.

6.6 Damaged or Incorrect Product:

6.6.1 Please note: All returns must be communicated through our customer service channel https://wwww.saleples.com/br/contato containing the following information:

1. Full Name;

2. Order Number;

3. Model of damaged product or incorrect product code;

4. Description of the damage;

5. Attached photo of the damaged or incorrect product, along with the packaging, highlighting the code provided on the packaging (Complaints without photos of the product and packaging will not be accepted);

6. If necessary, you will be asked for additional information, such as videos and other photos demonstrating the problem;

6.7 Complaints regarding damage or incorrect products will not be accepted after 7 days of receipt;

6.8 If you detect upon delivery that the product or packaging was damaged in transit, refuse delivery immediately and contact us through one of our customer service channels.

6.9 The exchange will only be completed after we have received and analyzed the condition of the returned product(s). If any discrepancy is found, such as damage, signs of misuse, or missing manual/accessories, the store is exempt from accepting the return and making the exchange, and may resend the product to you without prior consultation. Therefore, for your safety, check upon delivery whether the product was damaged during shipping.

6.10 Product Defect

6.10.1 You have up to 24 hours after delivery to report the incident. Once the issue is confirmed, contact us immediately. After the stated period, we will not accept any complaints of this nature.

6.10.2 In the event of a return where defects or malfunctions are found to be caused exclusively by impact or misuse by the buyer, assistance will be provided at the buyer's sole expense and expense, including all shipping and return costs.

6.10.3 We want to maintain a close relationship with you and make your request as easy as possible. Therefore, all incidents involving returns must be reported through the contact form https://www.saleples.com/br/index.php?route=information/contact

6.10.4 Products returned without this notification, after the deadline, or missing accompanying items/accessories will not be refunded.

6.10.5 Return shipping costs are the customer's responsibility, except in cases where products are shipped in a different way than the one requested. Returns must be sent directly to our suppliers in China or the country from which the order was shipped.

7. Refund

7.1 If the product does not arrive within 90 days of shipping, we guarantee a refund after this period. If the order arrives after the 90-day period and the refund has already been issued, a new invoice will be sent for repayment.

7.1.1 In the event of cancellation, refusal of delivery of the package, incorrect address, or no one being found at the delivery location, the shipping cost will not be refunded, as the amount is paid to the carrier. Only the value of the product will be refunded in the aforementioned cases, and the refund will only be issued after confirmation of the REFUSAL of delivery of the package or RETURN of the package.

7.2 All refunds will be made exclusively through the Mercado Pago, PagSeguro, and PayPal systems.

7.2.1 If the payment was made by credit card, the refund may be made within 60 days of payment. After this period, the refund can only be sent to the customer's Mercado Pago or PagSeguro account, where the amount will be available for the customer to transfer to their bank account or make new purchases.

7.2.2 If payment was made via bank slip, the refund will be sent to the customer's Mercado Pago or PagSeguro account, i.e., the email address registered at the time of purchase. The amount will be available for the customer to transfer to their bank account or make new purchases.

7.2.3 If payment was made via bank transfer, the refund will be sent to the customer's Mercado Pago or PagSeguro account, i.e., the email address registered at the time of purchase. The amount will be available for the customer to transfer to their bank account or make new purchases.

7.3 If the order has been taxed by Brazilian customs and the buyer decides not to pay the tax or refuses delivery through the postal system, the Federal Revenue Service will send the product for disposal and destruction. Refunds will not be issued if the buyer refuses to pay the tax charged by the Federal Revenue Service.