Shipping Policy

All products are shipped from warehouses located throughout Brazil or from other countries via international shipping, and are subject to taxes, which must be paid by the buyer.

Products within the same order may be shipped separately, subject to product availability.

The delivery time is provided before finalizing the order and also in the order confirmation email. The delivery time is only an estimate, and the time it takes to receive your order depends on factors such as: store inventory, possible carrier strikes, delays in paying taxes that are the buyer's responsibility, or more distant delivery locations that lack sophisticated logistics. Unforeseen circumstances can significantly impact delivery times. The delivery time is a general average based on the average time it takes for the carrier to deliver orders.

For your safety, we recommend that you check the package for any tampering before signing the delivery receipt. If you notice any problem or open package, file a complaint with the delivery person and refuse to accept the product, then contact us immediately through our customer service channel. This action is intended to guarantee your right to a warranty on the purchased merchandise. If this is not taken, a new product will not be sent back, nor will the customer receive a refund.